We have an exciting opportunity available with our market leading client based in Marlow. They are looking for experienced customer service professionals to join their fun and friendly team.
Benefits:
- 25 days annual leave plus Bank holidays
- Hybrid working (on completion of probation)
- Private Medical and Dental Insurance (single cover), on successful completion or probation period
- 5% employer pension contribution subject to employee 4% contribution (on successful completion of 12 weeks waiting period)
- Life Assurance benefit 4x Annual Salary (on successful completion of probation period)
- Gym subsidy that allows employees to claim up £200 towards the cost of their recognised Gym Membership - on successful completion or probation period
What you will be doing:
- Dealing directly with customers either by telephone or electronically
- Manage all direct customer orders
- Handle and respond efficiently to all general and order specific direct customer enquiries
- Manage return requests effectively, whilst ensuring all relevant systems are updated
Who you are:
- Previous experience within a Customer Service position is essential
- Knowledge of CRM systems
- Outstanding verbal communication skills and with experience of dealing with challenging customer complaints