- Job title: Key Accout Manager
- Job Type: Permanent
- Hours: 37.5 per week (Monday-Friday)
- Job Location: Chester Business Park
- Work Arrangement: On-site role
Position Overview:
As a Key Account Manager, you'll be integral to our operations, ensuring our agency partners and consultants receive the very best support. Using your existing knowledge of our systems, you'll handle inbound queries, assist account managers, and maintain our Crest Plus standards of excellence.
Purpose of the job:
- Deliver exceptional service to agencies and consultants, always striving to exceed expectations.
- Drive quality across the team through improving processes and use of systems.
- Identify possible opportunities for sales team to contact tail and other agencies
Key Responsibilities
- Manage all inbound queries promptly and efficiently allocated agency support agencies effectively, and within agreed SLA's.
- Required to handle and assist enquiries from owners and directors, to consultants and staff at resource level.
- Assist account managers with administrative tasks for key accounts, ensuring smooth operations.
- Cover for account managers'inboxes during their absence, ensuring continuity of service.
- Complete all the audit requests, KID documents and other paperwork accurately and promptly.
- Serve as the main resource for all inbound team calls.
- Have high levels of technical knowledge on all aspects of the umbrella and CIS solutions, and Crest systems/processes.
- Have good levels of market/commercial awareness.
- Be 'the eyes and ears of the team'
Key Skills, knowledge and experience
- The ability to manage the working day and prioritise tasks effectively are essential.
- Excellent communication skills, both verbal and written, are required.
- Strong organisational skills and attention to detail are crucial.
- Having a proactive mindset by taking the initiative to solve problems and showing a commitment to continuous improvement.
- It would also be helpful to consider how you can effectively manage high volumes of inbound calls while maintaining professionalism and providing exceptional service.
Benefits
- 25 days holidays plus bank holidays
- Monthly company performance-related bonus
- Private medical insurance
- Health & wellbeing program
- Enhanced Maternity/Paternity Pay
- Quarterly Social and team-building activities
- Free on-site parking
- Company pension
- Cycle-to-work scheme