The Query Resolution Administrator is a pivotal role within the Accounting & Finance department of our client's technology and telecoms business. The role focuses on resolving customer queries and ensuring accurate record-keeping.
Client Details
Our client is a renowned player in the Technology & Telecoms industry, boasting a sizeable workforce exceeding 2000 dedicated employees. With an established presence in Birmingham, they are recognised for their commitment to innovation and quality service delivery.
Description
- Resolve customer queries promptly and accurately.
- Update and maintain customer account records.
- Process customer payments and refunds where necessary.
- Communicate effectively with team members and other departments.
- Support the delivery of monthly financial reports.
- Contribute to improving customer service procedures.
- Ensure compliance with company policies and industry regulations.
- Participate in regular team meetings and trainings.
Profile
A successful Query Resolution Administrator should have:
- Understanding of financial procedures and customer service protocols.
- Proficiency in using business software and similar solutions.
- Strong analytical and problem-solving skills.
- Excellent communication skills, both written and verbal.
- The ability to work effectively in a team and independently.
Job Offer
- A competitive hourly wage depending on skills and experience.
- Opportunities for professional development in the Technology & Telecoms sector.
- A supportive and collaborative work environment.
- Hybrid work environment, 3 days on-site in central Birmingham.
We encourage all suitably skilled candidates looking to advance their career in Birmingham to apply.