This is a fantastic opportunity to join this continuously growing company as a Customer Accounts Manager. You'll work alongside this award-winning Sales team in their Ipswich based office, to ensure the smooth day-to-day function of the operation.
The Ideal Person:
- This is fast paced environment so the right candidate should be a great team player who is organised and able to prioritise their workload.
- Excellent communication skills are essential along with a 'can do' attitude.
- Previous Administration experience and dealing with customers over the phone is essential.
- Ability to work independently and take initiative
- Positive attitude and work well with a team
Customer service is at the forefront of everything we do; providing an excellent service, developing key relationships, and consistently assisting the team to hit its targets is a vital part of this role. Responsibilities include:
- Order management & bid negotiation
- Handling incoming calls for the department and liaising with customers over the phone.
- Supporting customers throughout the sales process
- Processing orders (full system training provided)
- Processing queries and order amendments to ensure customer satisfaction.
- Pre- and post-sales support for a varied customer base
- Logging and processing sales via our internal sales system
- Chasing and escalating order with other departments and vendors
- Liaising with the warehouse to ensure stock received is despatched within agreed timelines.
- Sourcing new customers and sales opportunities.
Benefits and culture:
- Salary between £28-32k depending on experience
- Monthly commission (based on team performance)
- Yearly Profit related pay bonus scheme
- Full training and on-going Learning and Development support
- Pension scheme
- Health & Life Cover
- Fun team environment
- Staff Purchases
- Community outreach days and charity activities