Job Description: Customer and Transport Coordinator (Road Freight Forwarder)
This is a rare and exciting opportunity for an ambitious and well-organized Road Freight Forwarder looking to take the next step in their career. Your day-to-day tasks will include quoting and booking customer requests, sourcing and booking contractors, tracking shipments, and communicating ETAs.
About Us
Our client is not just a company - they are a spirited force driving the future of Same Day Courier services. Nestled just beyond Knutsford in the heart of Cheshire, our roots run deep in the transport industry, brimming with a wealth of knowledge and experience. Due to rapid growth, Our client is now looking to appoint a Road Freight Forwarder. The position reports directly to the Operations Manager and is based at our contemporary office, located in the beautiful countryside.
Key Responsibilities
- Customer and Driver Communication: Ensure deadlines are met and expectations are exceeded by communicating effectively with both customers and drivers.
- Cost Negotiation: Negotiate costs with subcontracted drivers in line with revenue & profit KPIs.
- Teamwork and Independence: Work independently and within a team to meet deadlines.
- Internal Communication: Maintain effective and professional communication with all members of staff.
- Vehicle Tracking: Ensure vehicle tracking systems are always up to date.
- Job Creation Software: Adhere to customer booking criteria using internal job creation software.
Technical Skills
- IT Literacy: Proficient in Microsoft Word, Excel, and Outlook.
- Training: Training will be provided on all our user-friendly IT systems.
Business Skills
- Attention to Detail: Must have excellent attention to detail.
- Communication: Excellent communicator with strong customer service skills.
- Organizational Skills: Good organizational and timekeeping skills.
- Pressure Management: Must work well under pressure.
- Literacy and Numeracy: Excellent literacy and numeracy skills.
Benefits
- Competitive Salary: £28,000 per year.
- Reward Days: Participate in company reward days, including activities like skiing, golf/spa days, quad biking, and more.
- Work Environment: An exceptional environment where success is nurtured.
- Progression Opportunities: Genuine progression opportunities in a rapidly growing company.
- Induction and Training: A thorough induction and robust initial four-week training scheme.
Employment Package
- Job Types: Full-time, Permanent.
- Schedule: Monday to Friday, 08:00 to 17:00.
- Holiday Entitlement: 21 days per year + Bank Holidays.
- Pension Scheme: Employer contribution pension scheme.