Housing Officer
Chester / Cheshire
£26,250 per annum
Permanent
Full time
We are seeking a dedicated and experienced Housing Officer to join a team supporting vulnerable asylum seekers in Chester. As a Housing Officer, you will ensure a high standard of accommodation and compliance with the Asylum Accommodation and Support Services Contract (AASC), focusing on the safety and well-being of service users across Chester and Ellesmere Port.
THE ROLE
Key responsibilities include:
- Conduct monthly inspections of properties to ensure safety and compliance.
- Oversee onboarding and withdrawal of properties as per Local Operating Procedures.
- Identify and report property faults, categorizing them for prompt response.
- Undertake minor property repairs within trained scope and provided toolkit.
- Administer operational cash for utility top-ups and emergency payments.
- Manage customer complaints and support issue resolution.
- Participate in the on-call rota to ensure 24/7 service availability.
THE CANDIDATE
Candidates should ideally have experience in a property-related role, though a strong commitment to supporting asylum seekers and excellent communication skills are more important. You should also bring:
- A solid background in face-to-face roles with strong people skills.
- Confidence in conflict management and resolution.
- Strong organizational abilities to handle a demanding workload.
- A valid UK driving licence, with willingness to travel between properties.
- The ability to work collaboratively with colleagues and external partners.
THE CONTRACT
Permanent
Full-time, 37.5 hours per week, Monday - Friday (on-call rota every 10 weeks)
Salary: £26,250
Company car provided
HOW TO APPLY
To apply for this role, please email a copy of your CV to or call on to discuss the role further. Further positions available in locations across the North West - please ask for additional info if interested