We are seeking a Client Coordinator for our client in Horsham. In this role, you will manage your own client caseload, ensuring all work meets contract requirements. This position is perfect for a proactive, detail-oriented individual who excels in high-pressure environments and is adept at handling both client and internal communications.
Day-to-day of the role:
- Receive and respond to telephone and email queries from clients, residents, engineers, and colleagues.
- Liaise and cooperate with the team to ensure all processes and procedures are followed.
- Monitor and update resident satisfaction, complaint, and defect KPI spreadsheets.
- Produce monthly customer KPI reports.
- Maintain a sound understanding of the works being carried out and effectively communicate this to both internal and external customers.
- Prepare and raise material orders/requisitions as required to meet the programme.
- Input and maintain data on the management system.
- Provide feedback and comments on failures or requirements.
- Handle general administrative tasks.
Required Skills & Qualifications:
- Proactive and self-motivated with an eye for detail.
- Able to manage own workload and work independently while adhering to strict regulations and deadlines.
- Exceptional communication skills, confident in communicating with colleagues and clients at all levels.
- Ability to work in a high-pressure environment whilst ensuring self-care.
- Good administration and IT skills, proficient in Word, PowerPoint, and Excel.
Benefits:
- 25 days holiday plus 8 statutory holidays.
- A day off for your birthday.
- Hybrid working model.
- Career progression opportunities.
- Ongoing mentoring and career/performance coaching.
- Commitment to training and development.
- Structured induction/training program.
- Employee Assistance Program.
- Bike 2 Work & Employee savings schemes.
Please apply now!