**Primary Details
Time Type: Full time Worker Type: Employee
Head of Operations Strategy, Operational Excellence & Change
Summary
The Head of Operations Strategy, Operational Excellence & Change will support the Operations Service Director inleading the Operations strategy, overseeing all Operational excellence ,change and transformation initiatives, establishing a culture of continuous improvement, and improving organisational agility, to ensure Operations is fit for purpose and ready for the future. The role holder will be responsible for shaping the Operations strategy and functional goals in conjunction with Operations leaders, whilst alsoinfluencing, and ultimately aligning with, priorities across the Division. The Head of Operations Strategy, Operational Excellence & Change will ensure that the Operations Change& Operational Excellence Portfolio has a clear and agreed roadmap for delivery, including prioritisation of resources and funding requirements, where applicable.
The role holder is responsible forcoordinating and delivering the Operational Excellence & Change agenda for Operations, acting as a customer to supporting functions (including Transformation & Technology, Executive Governance, People, Finance and Underwriting). They will provide oversight, assurance, risk awareness and challenge for all initiatives being delivered that may impact Operations. This could include initiatives led by the wider International Divisionor Group. This role is pivotal in leading and translating the technical and transformation agenda, making it accessible for SMEs and leaders within Operations and Underwriting.
Additionally, the Head of Operations Strategy, Operational Excellence & Change is responsible forestablishing and owning a centralised Operations process repository and will be required toidentify, initiate, and drive day to day improvementsacross Operations and the International Division.
Your New Role:
Strategy ,Planning, Operational Excellence & Risk Management
- Support the development and shaping of the Operations Strategy, Goals and ChangePortfolio aligned with Executive Governance & Strategy, Underwriting and Transformation & Technology
- Leadplanning, tracking and implementationof initiativesto deliver on the Operations Strategy.
- Support Operations teams, Operations leadership team and senior stakeholders across the Division to align and articulate the operationsstrategicpriorities andbring together as a plan for delivery.
- Support the development and shaping of the Operational Excellence strategy for the Internationaldivision, promoting lean process engineer best practices, tools and training across the division.
- Support the QBE modernisation agenda including the identification of business priorities both across Operations & Underwriting agreeing prioritisation, definition,benefits, sponsorship , execution& proving benefits achieved.
- Create and own theRisk agenda across the Services team including development of RCSA's, input to BCP and creation of a regular risk management review across the Services function.
Deliver
Creation of a centralised Operations Change team delivering agreed Change initiative