A highly motivated and organised Customer Account Manager is needed to join a thriving financial services team in Manchester. The role is centred on maintaining customer relations, handling accounts, and ensuring high levels of customer satisfaction.
Client Details
Our client is a well-established company in the financial services sector, boasting a workforce of over 500 employees. Their headquarters are located in Glasgow, and they have a strong presence in the Manchester area. The company is known for its commitment to customer satisfaction and its robust approach to account management.
Description
- Managing customer accounts and ensuring high levels of customer satisfaction.
- Regularly updating and maintaining customer records.
- Addressing customer queries and resolving issues in a timely and professional manner.
- Collaborating with the team to achieve targets and objectives.
- Providing regular reports on account status to the management.
- Contributing to the development of strategies and customer retentions.
- Participating in team meetings and training to stay updated on the latest industry trends and best practices.
Profile
A successful Customer Account Manager should have
- Proven experience in account management or sales within the financial services industry.
- Excellent communication and interpersonal skills.
- Strong organisational skills with an ability to manage multiple accounts.
- Proficiency in CRM software.
- A customer-focused approach with a commitment to providing exceptional customer service.
Job Offer
- A competitive salary package of £31,500
- Brilliant incentive schemes to reward performance.
- Vitality health coverage for all employees.
- Paid-for summer and Christmas parties to foster a strong company culture.
- Permanent role with opportunities for career advancement.
- An exciting opportunity to join a reputable company in the financial services industry in Manchester.
We strongly encourage candidates who are passionate about customer service and account management to apply for this exciting role.