London School of Science & Technology is the UK's largest and fastest growing independent higher education provider. Partnering with leading UK universities, LSST is home to over 7000 students and 6 campuses.
The team behind LSST is passionately committed to transforming lives by providing excellent education. We believe no matter what your background, your age or personal circumstances everyone is entitled to access a good education. We have one of the highest National Student Survey scores of 96.7%, placing us in the top 15 in the UK.
We are currently seeking to appoint a Senior IT Support Engineer on a Full-time, permanent basis.
Responsibilities:
- Provide comprehensive technical support to students, faculty, and staff, addressing escalated issues from the 1st line support team.
- Diagnose and resolve complex hardware, software, and network problems, ensuring minimal disruption to academic activities.
- Collaborate with IT teams to implement and maintain IT infrastructure, including servers, networks, and security systems, to meet the evolving needs of the institution.
- Manage and prioritize service requests and incidents using IT service management tools, ensuring timely resolution and documentation of all IT support activities.
- Offer training and guidance to junior IT support staff and end-users on IT systems and best practices.
- Stay informed about emerging trends and advancements in IT, attending training sessions and professional development opportunities to enhance skills and knowledge.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or related field.
- Proven experience in providing 2nd and 3rd line IT support in an educational or similar complex environment.
- Strong knowledge of Microsoft Windows and Office 365, as well as experience with Active Directory, networking protocols, and server administration.
- Excellent problem-solving skills and ability to work well under pressure in a fast-paced environment.
- Effective communication and interpersonal skills, with the ability to collaborate with diverse stakeholders and provide exceptional customer service.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Systems Engineer) are highly desirable.
Schedule: Includes evenings and weekends.