- Hybrid role ( x2 days in the office)
- 40-45k
- Experience within social housing industry
Job Purpose:
To oversee and coordinate all repair and maintenance activities across a mixed portfolio of properties, ensuring the efficient completion of tasks to meet established standards and regulatory requirements. The role involves managing properties accommodating customers with a range of support needs and working collaboratively with the Customer Contact Centre, internal teams, and external contractors.
Key Responsibilities:
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Oversight and Coordination:
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Assume day-to-day responsibility for all repair and maintenance activities across all tenures (Supported, Unsupported, Intermediate, and Market Rent).
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Ensure timely and efficient completion of repairs and maintenance tasks.
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Collaborate with the Customer Contact Centre to facilitate smooth operations.
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Technical Expertise and Escalation:
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Provide technical expertise for repair and maintenance tasks.
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Act as the lead escalation point for Contractor Management and Commercial Meetings.
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Reporting and Management:
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Report weekly to the Head of Repairs and Voids Maintenance on Contractor Performance, Invoice Processing, and Customer Satisfaction.
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Maintain line management responsibility for the Repairs and Voids Property Inspector, Repairs & Invoice Admin, and further administrative staff development.
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Operational Duties:
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Instigate and approve orders.
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Ensure quality assurance and oversee works delivery.
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Manage contractors and handle complaints and queries.
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Uphold health and safety standards.
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Team Development:
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Contribute to the development of colleagues through training and guidance.
Essential Skills and Qualifications:
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Customer Service Commitment:
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Demonstrable commitment to delivering exceptional customer service.
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Ability to promote best practices in Repairs, Voids, and Asset Management.
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Technical Experience:
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Experience in specifying Repairs and void works.
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Background in a building/construction environment with knowledge of Health & Safety regulations and Repairs & Maintenance.
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Communication and Influence:
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Excellent communication skills (both written and verbal).
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Proven ability to influence and gain credibility with senior stakeholders and customers.
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Continuous Professional Development:
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Commitment to regular CPD (Continuing Personal Development) in construction-related subjects.
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IT Proficiency:
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Strong IT skills, particularly with Microsoft Office (minimum Intermediate level).
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Other Duties:
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Perform any other duties as reasonably requested by the line manager.
Preferred Qualifications:
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Enhanced DBS:
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Possession of an enhanced DBS is preferred (can be arranged if not already held).
Personal Attributes:
- Exceptional organisational skills.
- Technical expertise in the field.
- Ability to communicate effectively with internal teams and external stakeholders.
- Strong leadership and team management capabilities.