National Service Manager
Certain Advantage is hiring for a National Service Manager based in Heywood.
This role is on a permanent basis and is hybrid.
The company
We're partnering with one of the UK's largest and most highly regarded companies in the sector. This organisation is renowned for its commitment to excellence, innovation, and customer satisfaction, making it a leader in the industry. Joining this prestigious company offers a unique opportunity to be part of a team that sets the standard for success and operational excellence.
The Role
This is a unique opportunity to make a significant impact within our organisation. Our company is dedicated to delivering top-tier customer service while maintaining quality, efficiency, and cost control.
Key Responsibilities:
The National Service Manager will play a pivotal role in driving the success of our service operations. Responsibilities include but are not limited to:
- Providing technical expertise and support to the business.
- Fostering a culture of continuous improvement and commercial awareness throughout all processes, policies, and procedures.
- Sharing and implementing the company's performance plans and service strategy, ensuring on-time and budgetary compliance while meeting legislative requirements.
- Developing and maintaining strong relationships with stakeholders and customers, as well as Managing key contracts and negotiating contract rates.
- Ensuring all planned preventive maintenance (PPM) activities align with our contractual agreements.
- Reviewing and implementing key performance indicators (KPIs) to enhance operational efficiency and cost-saving initiatives.
- Collaborating closely with other departments to achieve objectives set by the Board, including oversight of service sales and business development.
- Collating and analysing management information data related to PPMs and reactive call volumes to make informed recommendations.
- Conducting or arranging regular site audits and providing on-site support as needed.
- Development of the subcontract engineer's database and experience in managing subcontractor service engineers.
Qualifications and Skills:
- Degree in Engineering or a related field is preferred or alternatively a strong technical background and experience in the technical services sector.
- Commercial mindset with experience in a sales-driven and service-oriented business.
- Proficiency in IT skills, including Microsoft Word and Excel.
- Strong background in P&L management, budgeting, contract management, and negotiation.
- Commitment to delivering top-class service to the business, clients, and customers.
- Flexibility to adapt to changing demands and conditions, with availability for on-call support.
- Commercial awareness with a focus on benefit, cost, and added value.
Does this sound like your next career move? Apply today. Reference: 73653
Working with Certain Advantage
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