Company description:
DSV – Global transport and logistics
DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we'll give you the support you need to explore your potential and forward your career.
Read more at www.dsv.com
Job description:
It takes a special kind of drive to keep the world moving; and due to growth, DSV is looking to recruit. Please see the links* at the bottom the page, to find out more about DSV.
DSV are recruiting for Customer Service Specialist in Feltham.
This is a fantastic opportunity to join a company committed to providing quality, innovative value and logistics services. To meet customers' requirements for the safe and efficient transport of their cargo effectively and in accordance with company operational procedures and statutory requirements including Health & Safety to the satisfaction of clients and the profit of the company.
Key Tasks
- Strong communication, including writing, speaking and active listening
- Great customer service skills, including interpersonal conversation, patience and empathy
- Good problem-solving and critical thinking skills
- In-depth knowledge of industry best practices
- Basic math and accounting skills
- Organisation, time management and prioritisation abilities
- Ability to be discreet and maintain the security of client information
- Effective computer skills to input to use account management software in a timely and efficient manner
- Excellent knowledge of Excel, ideally with intermediate experience level, able to use pivot tables and formulas
Skills and Competencies
- Ability to be Customer focused with dedication in your service delivery to meet Customer needs
- Ability to maintain positive mind-set when working under pressure, re-prioritising workload where necessary
- Ability to be reliable, multitask and have strong problem-solving skills
- Strong attention to detail, accuracy, and numeracy
- Excellent IT skills with the ability to learn new systems quickly as required
- Knowledge of the freight transport industry
- Experience within Accountancy and billing
- Prior experience in an accountancy environment
- Excel qualification to intermediate level or the equivalent of – Not Essential
- Cargo Operative qualification – Not Essential
- Ability to partake in a 5-year background check and referencing for security
We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand. If you are a Recruitment Agency, please contact to discuss
DSV Careers
If you want to know a bit about DSV Careers, please see below.
Links:
- Link 1 - https://watch?v=1QJLhUSBN_0
- Link 2 - https://en/sustainability-esg
- Link 3 - https://en/about-dsv
- Link 4 - https://watch?v=SnMpG10Po3w
We offer:
What can we offer you?
- Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 75,000, operating in over 95+ countries.
- Be part of a company that has strong ambitions and targets for sustainability initiatives, both internally and externally. For further details on how DSV is working towards these targets, please see here.
- Be part of a company that has strong company values, to find out more about DSV, including our Values, click here.
- In addition, we can offer access to a selection of employee benefits, such as:
- Enhanced Annual Leave Entitlement from your start, which increases with length of service.
- Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
- Salary Sacrifice Cycle Scheme
- WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
- LifeWorks app for access to cashback and discounts on high street and online brands.
- Life Insurance and which includes access to expert probate support.
- Eyecare Voucher Scheme