About the role
Financial institutions are increasingly becoming tech companies that manage money. The Coventry is no different - £42bn makes us the second-largest Building Society in the UK, with a 130-year heritage and a strong, loyal customer-base of nearly 2m members. A well-supported and ever-improving technology base is therefore critical to our continued success.
Working within IT Service this role provides the required level of Technical, Business and Process knowledge to undertake and effect important tasks in their domain of expertise. Tasks will be completed to agreed levels of quality, within stated timescales and with no supervision. Responsibilities will also include troubleshooting and resolution of all issues (incidents or problems) as they arise. You will look for improvement opportunities within the team and its processes/procedures and will be an effective team member who provides support and guidance to peers, junior team members and Business System Staff as required. The role will also require you to contribute to team efficiency through the creation, maintenance and improvement of accurate documentation.
Provides a level of technical knowledge to undertake the troubleshooting and resolution to production incidents or problems independently. Completes tasks to agreed levels of quality, within stated timescales with no supervision. Looks for improvement opportunities within the team and its processes/procedures. An effective team member who provides support and guidance to peers, junior team members, colleagues and various key stakeholders within CBS and external parties.
A 24x7 onsite presence that will be responsible for service monitoring; service assurance; event management and basic user support outside of core hours. To maintain the smooth operation of batch processing on the Society's core applications and monitoring the performance of core computer systems according to business service levels.
Our benefits include:
- 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
- Annual discretionary bonus scheme
- Personal pension with matched contributions
- Life assurance (6 times annual salary)
Find out more about the fantastic benefits of joining Coventry Building Society
here
.
We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
About you
You are passionate about ensuring the business delivers a great customer service and experience to its members and incorporate this in your daily work. You will have sharp eye for detail along with a strong focus on quality and accuracy. You will demonstrate ownership in all aspects of your workload. There will be a continuous focus to improve your understanding of Business / IT Process and are intellectually curious; you encourage ideas and challenge.
You will have a flexible approach to ensure Team and Business objectives can be achieved, have good resilience and embrace situations positively.
You will have in depth knowledge of business & system procedures and processes within their area. Disciplined and detailed approach to all areas of work. Demonstrable broad expertise in associated IT / Business processes, understanding wider connected downstream impacts. Experience of using the Microsoft Office products to create and manage documentation, as well as use of ServiceNow as the primary Service Management tool.
- Installation and decommissioning of servers
- Implement Datacentre best practices
- Cable management
- Backup and tape management
- Monitoring platforms such as Solarwinds, App Dynamics, Datadog,
- DC Track, Power IQ
- MS package, VISIO
About us
As a mutual, we've always worked together to improve the lives of others. As one of the largest building societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing.
We're serious about race, age, faith, disability, sexual orientation, and equity for all. By being yourself, you'll make us stronger.
You can build so much more than a career. Come and make a difference in our Society, that's been voted a ‘Great Place to Work' by our team.
Flexibility and why it matters
We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.