We are looking for a professional and personable Night Concierge to join our team. The ideal candidate will be the first point of contact for our guests and play a crucial role in ensuring their stay is comfortable, enjoyable, and hassle-free. If you have a passion for hospitality, an eye for detail, and the ability to anticipate our guests' needs, we would love to hear from you. This role will be on a 4 on 4 off basis, between the hours of 7am and 7pm.
Key Responsibilities:
- Greet guests warmly and assist with check-in and check-out procedures.
- Provide information about local attractions, dining options, and transportation services.
- Make reservations for dining, entertainment, and travel as requested by guests.
- Handle guest inquiries, complaints, and requests with professionalism and efficiency.
- Coordinate with other departments to ensure guest satisfaction.
- Maintain a clean and organised lobby area.
- Assist with luggage handling and storage.
- Perform other duties as assigned by management.
Qualifications:
- Previous experience in a concierge or customer service role, preferably in a luxury hotel setting.
- Excellent communication and interpersonal skills.
- Strong organisational abilities and attention to detail.
- Ability to multitask and manage time effectively.
- Proficiency in using reservation and booking systems.
- Knowledge of the local area and attractions.
- Ability to work flexible hours, including weekends and holidays.
- Professional appearance and demeanour.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career advancement within the company.
- A dynamic and supportive work environment.
- Training and development programs to enhance your skills.
- Employee discounts on hotel services and amenities.