Residential Receptionist, London SW8, £13.15ph
Temporary, Shift Pattern, 40 hours a week
My client, a global real estate company specialising in luxury apartments currently require an articulate, customer driven, proficient individual to join their busy team to help deliver excellent support, guidance, and a friendly environment within this high-end residential setting.
Duties to include:
- Supports the creation of a positive, memorable experience for residents.
- Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
- Responds positively to customer queries and complaints.
- Supports events and activities within the Community.
- Establishes and maintains relationships with clients.
- Develops and maintains knowledge of the local area and information resources relevant to resident needs.
- Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
- Undertakes marketing activities & promotion events.
- Carries out sales and leasing activities including viewings, move ins, following up on enquiries.
- Assists with Community preparations, including move-in and move-out processes.
- Completes Health and Safety compliance activities in line with the Company's policies and procedures.
- Participates where required in an on-call roster to provide out of hours emergency support for the Community.
- Chase outstanding rent arrears following rent collection procedures in meeting property targets.
- Promote tenancy extensions and other revenue streams such as vending.
- Raise purchase orders in accordance with procedures.
- Ensure tenant refunds are completed in a timely manner and in line with Greystar's policy.
- Look to maximise efficiency of utilities.
Essential Qualities:
- Proven Customer Service, Reception, Front of House experience
- Hospitality, Property, Hotels experience would be an advantage
- Excellent Customer Service skills
- Well presented
- Good team player
- Strong communication skills
- Enthusiastic & Adaptable
- Flexible Schedule (rota will include weekend work)
Apply now for immediate consideration!
(RitzRecEmpBus)