Customer Service Administrator
Location: Hackney
Salary: £24,000 - £29,000 (DOE) + benefits
Hours: Monday - Friday
The UKs fastest growing and most innovative consortium of fire life safety and security service providers providing protection to customers' properties and people. My client are looking for a Service Coordinator to provide contract support services to external stakeholders and engineers. The ideal candidate will need to have strong prioritisation skills and be a genuine multi-tasker, have administrative accuracy and strong customer service skills in order to effectively perform in this role.
Duties:
Providing quality inbound and outbound telephone and email support
Respond quickly and positively to client communications
Managing customer queries
Processing orders, returns and exchanges via email and telephone
Working with the Operations Team to improve customer experience
Invoicing and quoting from engineer reports
Processing of sales and purchase invoices
Planning/scheduling maintenance and reactive works.
Invoicing clients
Ad-hoc project work as and when require
Person Specification:
A high standard of accuracy
Proven ability to work independently
Proven ability to achieve deadlines required by a business
To be able to liaise effectively between colleagues and external parties
At least two years' relevant experience in similar role
Five or more GCSEs including maths and English to a minimum of 'C' level
Experience with Microsoft Excel and Word
Benefits
Nest Pension
Life Assurance 4x Salary
20 Days Paid Holidays plus Bank Holidays
Additional Day holiday for each full year of completed service (up to 25 days)
Additional Birthday Holiday
Paid Candidate Referral Scheme - up to £1,000 per referral, unlimited referrals.
Mental Health & Well-being Scheme
Employee Recognition Scheme
Development and progression opportunities