We are actively recruiting for a Customer Support Representative to join a Dunstable based company. Our client are one of the market leaders within their sector, nationwide, and within Europe. They are recruiting for this position due to continued growth.
Working Hours: 08:30am- 17:30pm, Monday to Thursday and 08:30am- 16:30pm on Fridays.
Location: Dunstable.
Contract Type: Perm.
Overview:
- To provide a friendly & professional service, while ensuring excellent customer service is given to all external clients, and third-parties. As a part of the Customer Support team you will complete various duties, and you will play a central part in ensuring all office administration is processed, and completed. This is a busy team, with a large volume of inbound and outbound calls.
Main Duties & Responsibilities:
- To provide first class customer service to all clients.
- Supporting with internal & external enquires.
- Assisting the internal sales team with order processing, sales support and new business leads.
- Handling a high level of incoming sales enquiries, via telephone, email and online chat.
- Support various on-going outbound calling campaigns about new products, including promotions to existing customer base.
- Ad hoc projects and tasks as and when directed by Customer Services Director.
- Preparing quotes, works requests and invoices, when required.
- Completing all relevant office administrative tasks.
- Thriving on a high volume of inbound calls, ensuring every call is answered within three rings, adhering to client SLA's and internal processes.
- Working with the internal sales team to support the area managers in hitting monthly targets.
- This job description is not an exhaustive list of duties and responsibilities and is subject to change in accordance with the needs of the business.
Skills Required:
- Prior customer service or sales support experience.
- Confident and willing to make a large number of outbound calls.
- Experience within the manufacturing industry is preferred, however, not essential.
- Strong admin skills, with excellent attention to detail.
- Enjoys sales based environments.
- A polite and positive personality, with the skills required to ensure you remain calm and professional at all times.