Salary: £38,929 - £42,932 per annum
Location: The Cocoa Works, York
Hours: 36 per week
Contract Type: Permanent
Are you looking for a new exciting challenge in our Customer Experience team?
We're looking for a Customer Quality & Liaison Executive to join our Customer Experience team in York on a permanent basis.
We'll look to you to ensure that the customer receives the best service and experience at each touchpoint of their journey with us. This role is a key position within Customer Experience ensuring customers receive the best service from Clarion when they complete the purchase of their new home until the end of their defect warranty period. The role will provide excellent customer service when delivering home demonstrations and providing a memorable and welcoming experience when handing over the keys and during the settling-in period.
The ideal candidate will have experience within the housing industry and preferably new build homes, delivering excellent customer service in a customer-focused organisation. We're looking for someone used to working in a fast-paced environment, who can deal with multiple priorities whilst providing an excellent experience for customers moving into their new home.
You'll raise defects via CRM to the contractor, monitor and progress cases ensuring they're completed efficiently, in accordance with the NHBC Buildmark Warranty in line with the company's Service Level Agreements.
If this sounds like an opportunity for you, we look forward to hearing from you.
As you can imagine, the full job description includes lots more detail so please check it out on our website before applying.
Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more.
Closing Date: Monday 19th August 2024 at midnight
For further details on this vacancy please click 'apply' or visit our website.
You'll be based at our Cocoa Works site 4 days per week, working from home 1 day. You may be required to travel to manage other sites when needed.
This post is subject to Basic Criminal Record Check Clearance.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Diversity and Inclusion
We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.
We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.