Job Title: Operations Performance & Reporting Manager
Location: Solihull, Hybrid
Hours: Full time, Permanent
______________________________________________
A bit about us:
At BNP Paribas Personal Finance, we're part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment.
We're here to provide simple and straightforward consumer finance solutions and we work with many well-known retailers and brands to help their customers finance their purchases in a responsible way.
We care about making a positive impact for our colleagues, customers, partners and the wider community. That's why we live by our values of we're positive, we're brave, and we own it.
The Role:
As the Operations Performance & Reporting Manager for our Call Centre Operations, you will be at the heart of driving data-driven decisions and performance improvements. Your role will involve managing and enhancing data reporting processes, delivering strategic insights to optimise operational efficiency, and supporting key business decisions. Additionally, you will lead and mentor a team of four, ensuring they deliver high-quality analysis and contribute to the success of the operations.
Key Responsibilities:
- Reporting & Insights: Manage operational performance reports, ensuring accuracy and timely delivery. Provide actionable insights for senior management.
- Dashboard & Process Improvement: Develop real-time performance dashboards and enhance reporting processes through automation and new tools.
- Performance & Forecasting: Analyse KPIs, identify trends, and support target-setting and budget forecasting.
- Team Leadership: Lead and mentor a team of four, ensuring collaboration with operations, finance, and senior leadership.
- Data Quality & Compliance: Ensure data integrity and compliance with internal policies, supporting key business projects and committee activities.
Skills & Attributes:
- Proven experience within a Data Insight / Led role. (Essential)
- Ability to manage a team. (Essential)
- Experience with Data Management within Contact centre / Telephony environments (Essential)
- Technical experience of working with Power BI or Tableau (Essential)
- Great attention to detail & Data Analysis skills with the ability to integrate data.
- Reporting of Consumer Duty Regulation Adherence. (Desirable)
Could this be you?
BNP Paribas Personal Finance believe it's a positive attitude and passion to make things happen that matters most.
Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. If you feel you meet 75% of the requirements for this role, we would love to hear from you. Also, if you are considering a career move or a sector-jump, please get in touch, we welcome applications from people with transferable skills.
What's in it for you?
As well as working for a Top Employer UK 2024 and being part of a team that changes customer's lives, there are some excellent benefits too. We offer a competitive salary, a contributory pension scheme, and our Health Cash plan scheme. You also receive access to our multi-award-winning flexible benefits platform designed to provide you with the best range of benefits available to suit your lifestyle including life insurance and private medical insurance. There are also perks which give you fantastic discounts off eating out, cinema tickets, days out and much more, as well as monthly awards with plenty of opportunities to win vouchers and prizes. To learn more about careers at BNP Paribas Personal Finance UK, visit our website: https://careers/.
Equal Opportunities Disclaimer
BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.