2nd Line Technician - IT Talent
We are seeking a highly skilled 2nd Line Support Technician to join a dynamic and expanding team. This role offers the opportunity to work on diverse technical projects while providing top-level support to business clients.
The employer is committed to the professional and personal development of their team, promoting a healthy work-life balance, and placing a strong emphasis on employee wellbeing. The company fosters a collaborative environment where teamwork is key, and they aim to deliver excellent experiences for both clients and suppliers.
Role Responsibilities:
- Setting up and supporting small and medium-sized business networks, both remotely and on-site
- Installing and maintaining computer systems and hardware
- Managing Office 365 installations, migrations, and support
- Setting up and managing email accounts, DNS, and customer applications
- Providing technical support for Microsoft Exchange and IP phone systems
- Taking on technical lead responsibilities and helping shape clients' long-term IT strategies
Key Technical Skills:
- Strong troubleshooting and problem-solving abilities
- Experience with installing and configuring routers, firewalls, and VPNs
- Proficient in Acronis backup setups and troubleshooting
- Knowledge of network switches and server alerts
- Active Directory and Azure AD implementation
- Experience with Office 365 migration and SharePoint deployment
- Understanding of public Wi-Fi, NAS drives, UPS, and Microsoft Intune
- Familiarity with monitoring alerts and IT project completion
Preferred Skills:
- Minimum 2 years' experience supporting business networks
- Experience working in an outsourced IT or MSP environment
- Full UK driving licence
This role offers a competitive salary, opportunities for career advancement, and a wide range of benefits, including flexible working, health insurance, and regular performance reviews.
Location: Cambridge
Hours: 40 hours per week, Monday - Friday