Truck Service Advisor
Ashford
Full Time / Permanent
Competitive Salary
About Us
Haynes Bros. Ltd is a leading truck maintenance and service provider for our Iveco franchise. We pride ourselves on delivering high quality service to our clients, ensuring their vehicles remain in optimal condition.
We are looking for a dedicated and customer-focused Truck Service Advisor to join our team.
Role Overview
We are seeking a proactive and experienced Truck Service Advisor to join our dynamic team. In this role, you will be the vital link between our customers and the service department, ensuring a seamless and efficient service experience.
Key Responsibilities
Customer Experience
- Greet customers in a professional and helpful manger and ascertain their service needs.
- Provide accurate information regarding services, costs and timelines.
- Maintain regular communication with customers about the status of their vehicles.
- Advise customers of any additional work that needs to be carried to ensure their agreement is obtained, prior to any additional repairs commencing. Obtain an order number if needed.
- Manage the vehicle handover to the customer, explaining what work has been carried.
- Address and resolve customer queries and concerns promptly.
- Follow-up and re-book any "no-show" customers or when parts have arrived and are ready to be fitted.
Service Coordination
- Schedule service and maintenance appointments, ensuring the full booking potential of the workshop.
- Prepare job cards and service reports.
- Liaise with the service technicians to ensure timely and efficient completion of work.
- Keep the workshop loading system up to date, identifying the method of payment and raising job cards and paperwork as required.
- To make bookings for courtesy vehicles and ensure that accurate records are kept regarding their usage.
Billing and Administration
- Prepare and provide estimates for service and repair work.
- Manage and process customer invoices.
- Handle payment transactions and ensure accurate record-keeping
- Ensure cash payments are clearly marked and that customer jobs are clearly marked. Payment must be received prior to the vehicle being released.
- Assist with service administration.
- Maintain accurate records of service history, parts inventory, and customer information.
- Assist with warranty claims.
Experience & Qualifications
- GCSEs or equivalent, with a focus on Maths and English.
- Proven experience as a service advisor or in a similar customer service role.
- Familiarity with automotive software systems and databases.
- Basic understanding of vehicle diagnostics and repair procedures.
- Excellent communication and interpersonal skills.
- Strong organisational and multitasking abilities.
- High level of attention to detail and accuracy.
What we offer
- This is a full-time position, Monday to Friday plus Saturdays on a rota basis.
- Competitive salary based on experience and qualifications.
- 22 days holiday plus Bank Holiday entitlement.
- Opportunities for professional development and career progression.
Interpersonnel Recruitment is operating as an Employment Agency for our client for this particular role. By applying you give consent for your data to be handled and processed under GDPR Legislation for the purpose of your current employment search.
We are pleased to receive a significant number of applications for most roles advertised. We are therefore unable to respond to individual applicants unless shortlisted. If you have not been contacted within four weeks of the closing date you should assume you have not been shortlisted on this occasion.
Interpersonnel is an equal opportunities employer. All our current vacancies are on our website - search "Interpersonnel Kent"