We are looking for an experienced Medical Secretary to join a join a boutique, private Mental Health clinic in a gorgeous area of North West London.
Together with another Secretary, you'll be liaising daily with patients and clinicians over the phone, on email and in person, providing an excellent, welcoming and friendly customer service experience.
This upmarket practice is highly rated, providing their patients with a very caring experience. The ideal candidate will be sensitive to the patients needs and circumstances, with the ability to provide a high level of assistance to the clinicians.
Main duties include:
- First point of contact for all patients and relatives, Doctors, Nurses and Healthcare staff
- Ensuring a high level of Customer Service is provided at all times
- Ensuring that the Reception area is clean and well maintained
- Updating Patient notes and details on the database
- Attend to patients queries and needs
- Follow and adhere to compliance and policy procedures
- Follow and maintain each Surgery processes and health & safety guidelines
- Assist with administration duties
- Scanning & matching documentation
You will be:
- Min three years' experience
- Knowledge of Semble or Hey Doc packages preferred
- Strong educational background
- Experience working in a high pressured, fast paced environment
- Highly personable
- Emotionally intelligent
Please note, this is a fully office based role, Monday to Friday.
Fame Recruitment is an equal opportunities employer. We continually strive to improve our processes around our diversity, equity and inclusion strategy.
Due to high volumes of applications, we are unable to respond individually however, if you have not heard from a consultant within 24 hours then your application has been unsuccessful