- Order processing
- Customer Services
- Office Administration
Sales & Product Advisor – Role Profile
Duties include but not limited to:
- Liaising with customers via telephone & email
- Answer queries and obtain relevant information. Advising customers on order status e.g., stock availability, delivery updates etc.
- Printing of email orders, replying to customer via email
- Raising customer invoices, orders & works orders
- Using the company system to input sales orders whilst checking prices against customers own price list.
- Using the company system to raise works orders for production of manufactured items.
- Checking orders raised by other staff for errors such as delivery addresses, product codes and quantities, prices etc.
- Liaise with accounts where relevant to ensure customer account is up to date.
- Maintaining and updating sales and customer records.
- Liaising with production & warehouse team
- General office admin duties
- Managing the post, i.e. franking etc.
The candidate must be confident in answering telephone calls with a keen eye for detail and the ability to work in a fast-moving environment.
Ideal Candidate:
- Excellent computer and numeracy skills with good working knowledge of Microsoft office
- Excellent organisational skills and commitment to detail and accuracy.
- Effective communication skills and the ability to form and maintain business relationships.
- Able to work collaboratively with people across various departments. Good time management skills whilst working to deadlines