Administrator / Customer Service Support
£24,000 - £25,000
Swanley
Job Description
This role is to provide efficient and effective administration support to the Operations Team Leader and Operations team to ensure the smooth delivery of jobs for our clients. The role requires excellent customer service skills as well as a positive 'can do' approach, ability to multi task, prioritise and problem solve, able to work on your own initiative and calmly under pressure.
Key Functions:
- Internal call handling
- National account dashboard management on our bespoke system, KMS
- Quality checking of reports
- Booking or assignment of appointments in utilising KMS
- Data entry
- General administrative support for CRM's
Skill Sets:
- Positive, outgoing personality with can do attitude
- Problem solver, multi tasker, finisher
- High attention to detail and methodical approach
- Ability to prioritise and change priorities at short notice
- Very process orientated
- An exceptional communicator both on a telephone, electronic and face to face
- Ability to work as part of a team as well as independently
Key Working Relationships
- National clients
- Affiliates/Sub contractors
- CRM
- Team members