Your new company
An opportunity to work for an extremely reputable, established, global organisation with over 30 years' experience in their specialist industry.
Your new role
This position requires a dynamic and proactive person with a can-do attitude to assist the Service team in overseeing administration assistance and support to all customers, engineering staff and all others within the business to ensure that the levels of customer "aftercare" are achieved to the required company standards.
Providing coverage for helpdesk
Tracking engineer attendance to meet SLA'S
Scheduling engineers efficiently and effectively
Ensure calls are returned and handled promptly
Ensure established procedures are followed
What you'll need to succeed
Strong customer service experience
Ability to prioritise tasks, work under pressure and to tight deadlines
Strong administration skills
Experience of working in a similar role
Experience of invoicing and handling PO's is desirable
Experience in MS Office packages, excel, word and outlook
What you'll get in return
A yearly Christmas bonus
Company pension
Parking
Holiday - 20 -25 days - Can roll over 5 days
Birthday day coming
A supportive team
Quarterly outings / meetings
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk