More2Life is part of the Key Group of companies and has been a pioneering force in the Equity Release market since its launch in 2008. Today, operating from our offices in Preston, we help over 1000 people every month to confidently release cash from their homes, significantly growing year on year to become one of the largest lifetime mortgage lenders in the UK.
We are looking for a strong customer service professional to join the business, to provide exceptional service to our customers as they enquire about further lending on their lifetime mortgage. This role involves inbound and outbound calls as well as email enquiries and general administration duties.
Essential Skills
- Excellent software skills, particularly Outlook & Word (Excel and Adobe also preferred).
- Ability to multi-task and manage own workload in a fast-paced environment.
- Experience of working within a telephone-based customer service led environment with inbound and outbound calls.
Desired Skills
- Experience of working in the Financial Services industry, and in particular the mortgage administration and processing would be preferred but is not essential.
Personal Qualities / Competence
- Strong administration and telephone handling skills.
- First class communication skills, both written and verbal.
- Commitment to maintain accuracy and attention to detail, ensuring work is of the highest quality.
- Highly motivated, organised and co-operative.
- Ability to work well individually or as part of a team.
- Be driven by customer service and going the extra mile to deliver exemplary service.
- Ability to work under pressure.
- Handle all enquiries in a professional, positive and prompt manner.
- Ability to work both proactively and reactively.
Most of all we look for people who display and work around the core values of our business:
Ambitious - to break ground to help our customers enjoy a better retirement.
Supportive - relationships are key to everything we do.
Personal - going above and beyond to offer exceptional service.
Integrity - honest, true and transparent in all of our relationships.
Responsive - whatever the challenge we'll deliver the right result.
Expert - experts in our field, our thirst for knowledge never stops
Benefits:
- 23 days holiday, plus bank holidays. Rising to 28 days based on length of service
- Additional holiday purchase scheme
- 1 charity day
- Tier 1 pension (5% Employee, 8% Employer)
- Simply Health
- Life Assurance