Customer Service Advisor - Belper (on-site role)
Start Date: Monday 19th August.
Interview & Application Closure: 1st August.
About the Customer Service Advisor Role
Blue Arrow Derby is proud to be working in partnership with UK's leading manufacturers of boilers, heat pumps & heating systems and they are looking to recruit Customer Service Advisors (Belper, Derbyshire) to join their team on a full-time permanent basis aiding in helping customers have a positive experience and resolution or any queries or issues with their heating equipment.
Hours: Mon - Sun - 39.5 hours per week
- Between 8:00am - 6:00pm (Monday to Friday)
- 8am - 3pm (Saturdays) - usually 1 in every 3
- 8am -12pm (Sundays) - usually 1 in every 5
Please note flexibility on hours is needed during peak times of October-March, and annual leave will be limited.
What is the interview process for the Customer Service Advisor role?
Interviews will be a 2-stage interview including an initial telephone interview, and then a final face-to-face interview at their assessment centre in Belper.
Why should you apply for the Customer Service Advisor role?
You would be working for one of the best employers in the area awarded with Gold Investors in People! It is a global heating company based in Belper with great values and ethics. You can enjoy not only family friendly atmosphere and stability.
- Generous pension scheme once the employee auto enrols and pays 1% the company contributes 7%, and then match any additional contributions up to the value of 6.5%.
- Death in service benefit is 4 x annual salary.
- Contact centre advisors can earn up to £1500 bonus each year.
- Offer external training and qualifications to those that want to enhance their skills.
- Employee assistance programme available to all and provide free flu vaccinations and eye tests.
- Onsite subsidised bistro where employees can purchase meals and refreshments during the day, this includes a costa coffee.
- Cycle to work scheme.
- Social club which costs £3.47 a month to join that arranges family excursions and gives members the opportunity to enter weekly prize draws.
- Employee benefit hub which offers discounts and cash back incentives at many retailers, restaurants, websites, and attractions.
- Subsidised private healthcare.
- Free on-site parking
- Electric charging stations for cars
- Company discounts
- Summer festivals and Christmas parties
- 33 days of holidays
- Uniform
What duties would you be doing within the Customer Service Advisor role?
- You will be dealing with customers who contact the client via telephone, email, or live chat to arrange engineer visits.
- Using your customer service skills, you will provide an effortless customer journey and
experience through a variety of communication channels.
- You will gain an understanding of each customer's situation, spotting potential opportunities to deliver excellent customer service.
- Ensure all telephone calls are answered within our service level agreement, booking,
engineer visits utilising the Salesforce platform.
- Work in line with Contact Centre processes and targets to ensure a professional service is provided at all levels.
- Work closely with our customers to keep them informed and delighted with the customer service they have experienced.
- Ensure compliance with all regulations.
What will you bring to the Customer Service Advisor role?
- At least 1-2 year's previous customer service experience is essential.
- Solid recent work history within customer service
- At least 1 year's previous customer service in a call centre is desirable.
- Excellent telephone manner
- Strong communication skills
- Demonstrate the drive to deliver world class service to all customers.
- Ability to use Microsoft applications and web-based platforms.
- Highly approachable with good interpersonal
- Motivational to work alone or as part of a team.
- Flexible approach to learning new skills to support business requirements.
- Self-starting with a positive outlook and determination to succeed.
- GCSE grade 4 in English or an equivalent qualification Where is the Customer Service Advisor role based?
Our client is based in Belper, so if you live in Belper and the surrounding areas, that's great and should be an easy short commute. If you drive, free on-site parking is available. If you don't drive, there are bus stops within a 5-10-minute walk to the site, and 20-minute walk from Belper Train Station. Please note this is an on-site working role.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.