Customer Service Agent
Temporary Ongoing( 2nd September 2024- Christmas)
Ryton On Dunsmore with hybrid opportunity
£13.17 per hour
Monday- Friday
Variety of shift patterns between 8am-6pm ( 8 hour shift a day).
We are looking for customer service agents to support our client on a temporary basis due to increased staffing within the peak period of business.
Customer Service Agent Responsibilities-
- Customer Support: Provide exceptional phone and email support to our corporate business customers, ensuring queries and issues are resolved efficiently and professionally.
- Complaint Resolution: Take ownership of customer complaints, handling them from start to finish, and ensuring a satisfactory resolution for the customer.
- Trend Identification: Analyze customer interactions to identify trends and common issues, providing insights to improve overall service.
- Follow-Up: Ensure timely follow-up on all customer queries and complaints, maintaining consistent communication until the issue is fully resolved.
- Cross-Department Liaison: Work closely with other departments to ensure a seamless experience for our customers, coordinating with teams to resolve any complex issues.
- Communication: Demonstrate strong verbal and written communication skills, ensuring clear, concise, and professional interactions at all times.
- Multi-Tasking: Manage multiple customer queries simultaneously, prioritizing tasks effectively to meet deadlines.
- Technical Skills: Utilize Microsoft Excel and other Microsoft Office applications to track and report customer issues, and manage data efficiently.
- Ownership & Responsibility: Take full responsibility for the customer experience, showing confidence and professionalism in all interactions, especially on the phone.
Customer Service Agent Requirements-
- Proven experience in a customer service role.
- Excellent verbal and written communication skills.
- Confident and professional phone manner.
- Strong problem-solving abilities, with a focus on resolving issues from start to finish.
- Ability to identify trends and suggest improvements based on customer feedback.
- Proficiency in Microsoft Office, particularly Excel.
- Strong multi-tasking skills and ability to manage competing priorities.
- A proactive and responsible attitude, with a commitment to delivering exceptional customer service.
Please apply with a copy of your most up to date CV in the first instance.
CPDaventry
The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
This role is posted on behalf of The Recruitment Co., a sister company of Blue Arrow.