We are thrilled to be working with a dynamic and growing client in Surrey who are looking for full-time Senior Customer Support Representative to join their team. The role supports a variety of services and would suit someone who enjoys working with people, solving problems and growing within a supportive environment.
Responsibilities:
- Coordinate customer bookings and schedule services across departments.
- Respond to customer and supplier queries via phone and email.
- Handle incoming calls professionally and clearly.
- Maintain accurate records in the bespoke system.
- Register and update supplier profiles.
- Process payment requests and match with job schedules.
- Source and book entertainment services as needed.
- Provide general admin support to the team and Team Lead.
- Collaborate with internal teams for smooth service delivery.
- Resolve queries related to costs, payments, and invoices.
- Reconcile payments and ensure accurate transaction records.
- Manage customer costs with accuracy and efficiency.
- Deliver prompt and exceptional client support.
Requirements:
- Previous experience in a customer service or administrative role.
- Excellent interpersonal and communication skills.
- Strong IT skills, particularly Excel.
- High level of accuracy and attention to detail.
- A helpful, kind and customer-focused attitude.
- Familiarity with CRM or booking systems desirable.
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.