Role: Customer Insight Manager (CX)
Salary: Up to £70,000
Location: London - 2 days a week onsite
About the Company:
Join a prominent and respected insurance company, working on transforming the insurance space whilst remaining dedicated to enhancing customer experiences.
The Role
As the Customer Insight Manager, your responsibilities will include:
- Providing in-depth insights into the full customer journey
- Translating survey and complaint data into actionable insights, beyond just reporting numbers
- Leading or commissioning research to provide valuable insights that help optimize customer journeys, boosting advocacy, loyalty, and overall experience
- Analyzing Voice of the Customer (VoC) and Speech Analytics data with both qualitative and quantitative methods for diverse customer segments
- Contributing to strategic planning with data-driven insights
- Defining and measuring customer perceptions consistently across all products and journeys
Your Skills and Experience
- Proven experience mentoring and coaching teams
- Expertise in leading Customer Experience (CX) initiatives
- Strong insight generation and storytelling skills, with a focus on actionable insights
- Strategic mindset
Apply via the link below!