Job Title: Service Technician
Location: Field-based Cumbria and surrounding areas
Type: Permanent, Full-time, 37.5 hours per week
We are seeking a motivated field Service Technician to join our clients team. As a leading water technologies company, we are at the forefront of ecological transformation, making a positive impact on the planet. This is a fantastic opportunity for a someone who is looking for a different type of role. My client is open to consider candidates with customer services background as long as they are happy to be in a field based role.
Key Benefits:
- Competitive salary + overtime + commission
- 25 days annual leave (plus your birthday off)
- Company vehicle + Fuel card
- Comprehensive pension scheme
- Structured progression opportunities
- Flexible benefits
Responsibilities:
As a Service Technician, you will play a pivotal role in completing water hygiene service visits and tasks such as temperature monitoring, water sampling, shower C+Ds, TMV servicing, cold water storage tank clean & disinfecting, and cooling tower clean & disinfecting. Your responsibilities will include:
- Ensuring client sites receive appropriate water hygiene services and comply with industry-specific and Health & Safety legislation.
- Communicating with customers to ensure satisfaction and promptly reporting any issues.
- Developing and maintaining relationships with key clients and colleagues.
- Completing field documentation and reports using ZetaSafe, Word, and Excel, ensuring timely circulation.
- Making proactive recommendations for system improvements.
- Maintaining an inventory of tools and spares for water hygiene works.
- Ensuring personal and others' safety, complying with legislation and reporting incidents.
- Achieving set KPIs and targets.
- Updating water industry knowledge and carrying out Legionella and TVC sampling.
- Conducting general water hygiene temperature monitoring, shower clean and descales, and cold water storage tank inspections.
- Assisting with cooling tower cleans and disinfections.
- Liaising with the Water Hygiene Supervisor on technical issues.
General Requirements:
- Good basic IT knowledge, experience with emails, and proficiency in Google apps.
- Ability to work independently or as part of a team.
- Full UK driving licence (essential)
- Excellent communication, punctuality, and presentation skills.
- Willingness to learn and develop.
- Excellent time management and multitasking abilities.