2 nd Line Support Engineer - Kent - Hybrid - £40,000 + Excellent benefits & Career development
Overview:
An excellent opportunity has arisen with a large MSP based in Kent for a 2 nd Line Support Engineer. You will be responsible for ensuring all IT Systems are up and running and providing users with a high level of customer service. The role will cover all aspects of the internal IT systems from desktop and server support through to cloud and data centre management.
Role & Responsibilities
- Provide remote based end-user support to troubleshoot issues and problems with equipment and/or systems.
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
- Monitoring and maintaining computer systems and networks.
- Setting up accounts for new users.
- Repairing and replacing equipment as necessary.
- Testing new technology.
- Administering Microsoft 365.
- Performing upgrades and updates to existing hardware and software platforms
- Management of internal and hosted software platforms such as Azure/365
- Maintaining and updating technical documentation regularly
Essential Skills & Experience
- Minimum of 2-3 years experience working within an IT support role.
- Hands on experience of Microsoft desktop and server operating systems, laptop hardware, Dell/HP server hardware and Azure or 365 management.
- Good understanding of networking components such as TCP/IP, DNS and DHCP.
- Have either managed directly or been heavily involved in software or hardware deployment projects.
Package
- £30,000-£40,000 depending on skills & experience
- 25 days annual leave + bank holidays
- Workplace pension scheme
- Internal Trainings
- Company Events
- + many more