Are you looking for a role that makes you feel valued, important and offers you the opportunity to make meaningful and transformative positive impacts on people's lives?
We are working with a global client whose ethos is plain and simple: we come to work to help be a part of a better future. If you are looking for a role within a business that inspires self-motivation, commitment and passion then you may just be the perfect missing piece to their team in Manchester.
Our client requires an individual with laboratory experience and strong interest / knowledge / proficiency in IT. They are committed to rewarding their employees for their impactful challenging work, so here are the perks:
- Hybrid (2/3 days in office), providing flexibility when able
- Free parking onsite
- Fun company events
- 25 days holiday per annum + recognised bank holidays
You will be the kind of person who wants to make a difference within your day-to-day work, but of course there are a few other requirements:
- Degree in a technical or scientific field, with knowledge of IT systems.
- Experience in NHS organisations (pathology, pharmacy, procurement) and managing IT systems for data management.
- Proven skills in change management, project management, and problem-solving.
- Strong communication and ability to build relationships.
- Flexibility to work independently and in teams, with awareness of laboratory safety.
- Full UK/EU driving license and access to a vehicle.
In this role you will be working across Manchester on a field based / hybrid basis, providing specialist product support. You will also be responsible for:
- Manage the implementation of the Optimall Inventory system across multiple sites, coordinating with stakeholders to ensure timely delivery.
- Provide comprehensive training and support to users, conducting gap analyses, and developing improvement plans.
- Monitor inventory levels, conduct regular stock audits, and ensure key performance indicators (KPIs) are met.
- Analyse data to optimize stock levels and maintain accurate inventory records.
- Develop and maintain strong customer relationships, ensuring high levels of satisfaction and responsiveness to issues.
- Oversee compliance with laboratory safety standards and ensure effective system usage.
- Support change management efforts to facilitate system adoption and usage improvements.
Job Title: Product Support Specialist / Account Manager
Location: Manchester Region (Field Based and Hybrid)
Salary: £20.51 - £23.08 (PAYE) per hour OR £27.20 - £30.62 (UMB) per hour
Full Time: Monday - Friday, 37.5 hours per week
12 Month Contract (inside or IR35)
For more information about this Product Support Specialist / Account Manager role, please contact Chloe McCausland at Clearline Recruitment.