Our client is looking for an Administrator who is highly organised, detail-orientated and passionate about delivering excellent customer service. In this pivotal role, the Sales Administrator oversees the customer journey from order to fulfilment, ensuring a seamless and positive experience. You'll be collaborating closely with various departments so excellent communication and organisational skills are a necessity.
Key Duties & Responsibilities**:**
- Sales Administration: Handle all aspects of the order process, including raising pro-forma invoices, securing pre-payments, setting up accounts, raising invoices, issuing dispatch notes, conducting credit checks, and resolving any invoice or purchase order discrepancies.
- Maintain Records: Accurately manage and file both electronic and manual records, ensuring files, including customer files, are up-to-date and accurate.
- Customer Support: Respond to customer enquiries via phone and email, providing timely support.
- Customer Experience: Constantly deliver an outstanding customer experience and pro-actively suggest improvements where needed.
- Delivery Coordination: Arrange necessary logistics and coordinate with relevant transport companies to ensure smooth delivery of customer orders.
Essential Skills, Experience and/or Qualifications:
- Customer Service Excellence.
- Confident Communication (verbal and written).
- Attention to Detail.
- Positive Attitude.
- Organisational Skills.
Familiarity with the Microsoft Office suite, including Word, Excel and Outlook.
This is an office-based role that is full time and permanent (Monday to Friday 9-5).