Job Description:
Job Title Operations Engagement Lead
Location London
Corporate Title Vice President
Operations' F2B Digital Transformation Portfolio is leading initiatives focused on delivering incremental value for the firm by enhancing the client experience, driving efficiencies, and improving controls. It does this by deploying solutions that leverage new and upcoming capabilities in artificial intelligence and process automation alongside more traditional approaches to transformation such as core technology enhancements and process engineering within the IB and Cross Product Operations groups.
You will join the dynamic F2B Transformation Team as a senior member of the Email Handling and Optimization Program. As an Operations Engagement Lead, you will drive the agenda for the program, participating in setting the overall strategy and approach while focusing on understanding the current state challenges faced by Operations as they relate to managing email-based processes and workflows. You will play an integral part in working with the broader team to develop solutions to these challenges. You will manage the engagement with Operations teams from inception through to delivery acting as the liaison between the Business and IT stakeholders. You will also be a key contributor to the evaluation and delivery of solutions, both internal and external/ vendor based.
What we'll offer you
A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That's why we are committed to providing an environment with your development and wellbeing at its centre.
You can expect:
- Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a Hybrid Working Model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
- Competitive salary and non-contributory pension
- 30 days' holiday plus bank holidays, with the option to purchase additional days
- Life Assurance and Private Healthcare for you and your family
- A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
- The opportunity to support a wide ranging CSR programme + 2 days' volunteering leave per year
Your key responsibilities
- Participate in developing and implementing the overarching strategy and approach for email handling and optimization efforts.
- Drive engagement with Operations on the goals of the program and identify opportunities and elicit business requirements to deliver change and incremental value for the firm.
- Conduct detailed analysis on current state and document for solution design purposes.
- Define business case for use-cases identified to ensure clear understanding of benefits in partnership with Operations.
- Partner with delivery partners and technology teams to help define solutions and track delivery.
- Drive adoption of solutions and ongoing monitoring to ensure benefits are realized.
Your skills and experience
- Experience in Operations within institutional financial services (Markets experience is a plus) or Operations/ Digital Transformation roles or consulting experience with Ops/ Digital Transformation at financial institutions, etc. Understanding of email-based workflows and processes is a plus.
- Experience or exposure to AI/ ML solutions and associated implementations in FS context
- Experience or exposure to building workflow solutions.
- Demonstrable experience in leading complex transformation programs to successful conclusion, including experience in leading digital transformation projects & programs.
- Strong communication and presentation skills
- University degree or equivalent experience
How we'll support you
- Training and development to help you excel in your career
- Flexible working to assist you balance your personal priorities
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
About us
Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.
Deutsche Bank in the UK is proud to have been named a Times Top 50 Employer for Gender Equality for three consecutive years. Additionally, we have been awarded a Silver Award from Stonewall for two years running and named in their Top 100 Employers for 2023 for our work supporting LGBTQ+ inclusion.
Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.