Customer Service Executive
Join our dynamic team as a Customer Service Executive, where you'll play a key role in delivering exceptional service and support to our valued clients. If you're passionate about client satisfaction, maintaining compliance, and ensuring a smooth insurance process, this is the opportunity for you!
What You'll Do:
- Client Support: Efficiently handle inquiries, policy renewals, claims, and provide expert advice on insurance products tailored to client needs.
- Policy Management: Ensure timely processing of new business, mid-term adjustments, and premium financing.
- Debt & Compliance: Address debt queries in line with company policies and FCA regulations.
- Complaint Resolution: Resolve complaints with care, escalating where needed, and ensuring complete client satisfaction.
- Client Relationships: Build and maintain strong relationships through high-quality service and guidance.
What We're Looking For:
- Compliance Focused: Ensure all actions meet FCA standards and Treating Customers Fairly (TCF) principles.
- Detail-Oriented: Maintain impeccable record-keeping and ensure all processes are completed with accuracy.
- Proactive Professional Development: Continuously improve your knowledge and skills through training and industry events.
- Data Protection: Safeguard all client and company information in compliance with the Data Protection Act (2018).
What We Offer:
- Ongoing training and development
- Opportunities to represent the company at industry events
- A supportive and collaborative work environment
If you're ready to make a difference and help clients get the best out of their insurance experience, apply today!