My client, a luxury serviced office firm with over six sites across Central London, are seeking a dynamic and hands on Centre Manager to join their stunning offices in Aldgate and look over their 8 floor building.
Duties
- Conduct regular client service reviews and ensure that high service levels are being maintained.
- Address client complaints.
- Conduct pre-move-in and pre-move-out meetings with clients, managing associated tasks and inventories.
- Take responsibility for revenue, budgeting, and full reviews of profit and loss (P&L) statements of the centre.
- Oversee and manage pre-billing checks, dilapidations, and deposit returns.
- Manage billing, debt chancing and other financials with clients.
- Assess resources within the centre and ensure operational efficiencies.
- Conduct audits across Health and Safety, Fire, and other Risk Assessments.
- Review and enhance all internal operational processes.
- Continually assess the centre and make recommendations for improvements.
- Learn and understand the terms and conditions of client contracts.
- Raise basic licence agreements and service agreements on our client management system requests
- Review facilities documentation and maintain accurate record keeping.
- Oversee FM/H&S apex tendering processes.
- Attend regular operational meetings with staff across the portfolio.
- Report directly to the Operations Director on site performance and operational matters. Attend viewings from an operational perspectiv
Requirements
- 3+ Years in Facilities or Operations Management
- Strong Client Relationships
- Highly adaptable, organised and ability to prioritise
- Problem solving capabilities and a good eye for detail
- Looking to Grow with the cmpany as it expands
Hours: Office based Monday to Friday 9.00am to 6.00pm in Aldgate Salary: £40,000 - £45,000
Benefits:
- 33 Annual Leave including Bank Holidays
- 20% Annual Bonus based on site and company perfomance
- Fully Paid Training
- Social Events
For more information, please contact alfie on the property management desk
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