Salt are partnered with one of the worlds leading Technology Consultancies who require a Genesys WFM Specialist to join one of their end clients on an initial 12 month rolling contract.
- 12 month rolling contract
- Up to £450 per day
- Fully remote
- Inside IR35
Integration Specialist: Role & Responsibilities
- Understands basics of Genesys Cloud Email, Genesys Cloud Web Messaging including out-of-the-box Messenger integration, Salesforce Connector integration for all channels (email, chat, voice) and Dynamics Connector integration for all channels (voice, email, chat).
- Understands Javascript coding and able to advise client website development teams on using the Genesys Web Messenger SDKs for various integration scenarios, Authenticated Web Messaging if required.
- Able to quickly identify difference between scoped integrations and additional scope and flag them as potential change requests.
- Can independently manage and drive PoC's for integrations if required, e.g. CRM integration scenarios that require customization. Should be able to coordinate and manage proof-of-concept scope between BT Suppliers (e.g. AppFoundry Partners), Customer Suppliers, BT internal teams etc. including driving the creation of a PoC scope, success criteria, hands-on Genesys configuration wherever required, tracking technical progress of PoC against success criteria, and preparing change response with effort estimates to convert PoC to a Work Order.
- Should have intermediate level familiarity with Genesys Cloud configuration for relevant aspects, like Architect Flows, Web Messaging configurations, Genesys Cloud Email configurations etc.
- Able to hold technical and intermediate level business discussions with client stakeholders regarding integrations.