Do you excel at customer care? Are you looking for a career rather than just another job? Look no further, this is the role for you!
Here at GXO, we are currently recruiting for a Customer Service Advisor to join our team on our Costa Coffee & Whitbread contract at our site in Wellingborough. You will be integral for supplying the best customer care to our customers and all others around you.
This role is being offered on a full-time, permanent basis. You will be working any 5 days from 7, 08:00 – 16:00**,** as well as 1 in every 3 weekends. We are super flexible and can offer some hybrid working too!
Pay, benefits and more:
We're looking to offer a salary of up to £23,000.00 per annum and 33 days annual leave (inclusive of bank holidays). Your benefits package includes flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You'll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!
What you'll do on a typical day:
- Daily contact with customers and suppliers to arrange bookings and service requests, predominantly over the phone
- Liaising with Costa Whitbread colleagues across all parts of the business
- Deliver excellent customer service as part of all tasks
- General administrative tasks and duties
What you need to succeed at GXO:
- A desire to work in a customer-facing role and provide excellent service
- Comprehensive computer skills – including Excel and Word
- Excellent attention to detail
- Possess excellent people skills and be a team player
We engineer faster, smarter, leaner supply chains.
GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.