Role and Responsibilities
Reporting to the Client Services & Delivery Manager, this individual will be responsible for supporting the Underwriting Clientele by providing a wide range of administrative duties.
Ideal candidates will have experience working in insurance operations, or similar areas, as well as possess strong Client Services skills. We are looking for an individual who, given the relevant training and structured development opportunities, will grow with our business.
Essential Functions:
Provide administrative duties as agreed with each Underwriting Client.
Build and manage relationships with Underwriting Client's and third party service providers.
Work with third party service providers to identify and outsource appropriate administrative tasks.
Conduct credit control and reconciliation activities including performing cash allocations, producing, and issuing statements of account.
Assist in the development of new services and the continuous improvement of existing processes performed by the function.
Manage workflows and task management tools ensuring that service level agreements are adhered to.
Assist in delivering Compliance/UW Control - Comply with external and internal regulatory and statutory policies, procedures and regulations, minimum standards and market practices e.g., sanctions checks.
Attend and participate in meetings concerned with onboarding new Underwriting Clients and defining the services to be provided.
Any other ad hoc tasks as defined and agreed with the Underwriting Clients.
Respond to queries from internal and external parties as required in a timely manner.
To monitor and respond to changes in regulation and compliance.
Preferred Technical skills:
Client Services - managing relationships with a portfolio of clients for the life cycle of the engagement.
Project management experience and managing business projects for the full life cycle, from inception to implementation.
Negotiation and conflict resolution skills.
Understands the fundamentals of commercial insurance processes/services.
Working knowledge of insurance technology (i.e. policy and program admin systems)
Understanding of Agile project management and development process.
Experience:
5 years of progressive experience in insurance industry (Insurance Company or MGA) preferred
Client facing experience is necessary
CII qualifications desired but not necessary
Excellent communication and collaboration skills required, to effectively work with a variety of business partners
Ability to work dynamically between key stakeholder teams
Self-motivated and innovative with the ability to organize and manage own work, and effectively work in collaboration with others
Preferred Skills
Relationship building/management
Strong Customer focus
Conceptual Thinking Capability
Problem owner as well as resolver
Team player
Project management
Communication and presentation skills
Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
A copy of our D&I policy can be made available upon request.