Key Responsibilities
- To repair diagnose and replace PC's, Laptops, Printers, Servers and retail equipment and associated peripherals.
- To perform desk side support to clients as requested
- Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
- Assist other engineers in the delivery of service to our customers.
- Cover site roles where required due to planned or un-planned absence.
- Achieve KPI target of 5 visits / fixes per day.
- Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements.
- Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
- Carry out any other reasonable request from your line management.
- Be able to do customer rebuilds and configuration to desk.
- Will carry out AV repairs and Printer repairs.
- Participate in 24/7 coverage via a rota system.
- Respond to any requests for information from your line management in a timely manner.
- Work a certain amount of overtime when required to do so.
- To be approachable and accepting of Training requirements in relation to the role.
- To maintain the skills and knowledge required to perform the role to the required standard.
- Must be able to embrace new technologies and adapt to change.
- Company assets to be maintained in good working order and good general condition.
Skills and experience:
- Knowledge for PC, Laptop, Printer & associated peripherals operation
- Certifications on HP, Dell, IBM & Sun Servers
- Certification and experience of Mid-range servers
- Key Clients specific procedure
- Trained in Desktop/Laptop/Printers and Servers
- Excellent knowledge of common software products
Hours: 9.00 am - 5.30 pm Monday - Friday. On call rota, 1 in every 4
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company