IT Field Engineer
Our IT MSP client based in Northern Ireland are looking for an IT Field Engineer to provide support to their end client with multiple sites in Belfast and surrounding areas.
A Successful Candidate will have a full UK Driving License and have access to their Own Vehicle.
Responsibilities
- To replace desktops, laptops and mobile devices as like for like and enabling a quick resolution with minimum inconvenience to the end user
- Perform Break fix on all desktop and mobile IT equipment
- To perform IMAC activities
- Installation and support of software products not managed by second line support or SCCM.
- Provide support for Hardware refresh and projects.
- Complete all allocated calls and maintain regular contact with call scheduler
- To diagnose problems accurately using all the available resources and technical knowledge
- To provide timely, quality solution keeping the customer updated and escalating if required
- Refer to relevant procedures to perform role
- Ensure administration is satisfactory and up to date
- To carry out other tasks as requested by Team Leader
- Be vigilant for possible fraudulent activity and if necessary raise a security incident report using the template accessible via the corporate Intranet.
- Carry out any 'ad hoc' assignments as and when required.
- To be compliant with health and safety company policy and legislation
- Undertake office setup, also including emergency response to serious events such as fire, flood, infestation, structural failure, or asbestos contamination.
Knowledge / Skills
- PC literate
- Familiar with IOS and Android
- Customer liaison skills
- Interpretation of data & actions
- Decision making.
- Windows OS literate
- Basic knowledge of Server OS and navigation if needed as eyes and ears for smart hands calls
- Experience with Active Directory
- Basic hardware knowledge, Laptop Keyboards, Memory, Hard drives
- Experience with network fault troubleshooting
- Experience with Network builds.
- Experience with network printer installs and configuration.
- Experience with Microsoft applications in particular Office Suite, Visio/Project
- Experience with VPN and remote work on machines
- Good troubleshooting skills
Experience
- A good understanding of analytical troubleshooting
- A good understanding of networks and windows Operating systems
- Must be able to diagnose and repair desktops and laptops
- Desktop and laptop accreditation desirable
- Knowledge of specific customer software
- Full UK Driving license