We are looking for a bright and innovative Aviation Executive who can come on board and be part of our TC Support team. You'll have the amazing opportunity to reach your potential among some of the most talented people in travel.
The successful Aviation Executive will be a multi-skilled executive with experience in IATA airline reservations & ticketing to work as part of a successful service-based team responsible for providing support to our home-based Travel Counsellors.
Role Overview
As an Aviation Executive, you will offer excellent knowledge of all airfares and possess a good geographical awareness to assist with making reservations, recalculating amendments and processing refunds, and have the ability to issue and reissue tickets.
Main Responsibilities
- Making complex reservations on scheduled airlines for our Travel Counsellors
- Putting together complex itineraries, using manual contracts where required
- Giving advice on different airfare types and fare rules
- Advising on best routings/airlines
- Understanding the minimum ground arrangements required for our negotiated ITX fares
- Giving the applicable codes to ensure extended ticketing time limits are achieved
- Receiving airline communication and distributing where necessary
- Booking BA groups using BA drop-through
- Providing assistance with Galileo entries and supporting our GDS users to use the resource more effectively
- Advising Travel Counsellors of airline schedule changes and sourcing alternatives
- Ensuring published and consolidated tickets are issued accurately and efficiently
- Amending and recalculating voluntary changes according to fare rules
- Reissuing tickets in the case of voluntary and involuntary changes
- Building and issuing tickets on group bookings
- Queue management - understanding ticketing time limits and reading vendor remarks
- Processing of airline refunds via GDS & BSPlink - awareness of the accuracy required
- Reviewing and investigating ADMs received - understanding airline rules and policies to be able to dispute in a timely manner
Essential Skills
- Experience in making and amending airline reservations
- Awareness of BSPlink
- Admin Studio experience
- Strong GDS knowledge (Galileo essential)
- Awareness of Phenix flights functionality
- Ability to understand an airline ticket and be able to recalculate for both reissue and refund
- Ticketing experience
- The ability to multitask is essential as it will be a rotating role
- Good customer service and communication skills
- Good problem-solver with the ability to work under pressure
- Flexibility towards working hours
- Awareness of Phenix flights functionality
About Company
Here at Travel Counsellors, our customers, communities, and colleagues lie at the heart of everything we do - and that's what makes us special. For us, relationships come before transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter.
We've been changing lives for the past 30 years as the leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,000 global independent travel agents to run successful leisure and corporate travel businesses. We pride ourselves on remaining a company that truly cares and has never wavered from its purpose - to redefine what personal means for a travel business.
Our Travel Counsellors are supported by a team of over 300 super-talented people in our support offices to help them create unique, inspiring, and exciting experiences for their customers whilst building lasting personal relationships that bring them back to us, time and time again.
Our unique approach within the workplace - as well as towards customers - has seen us receive numerous awards and accolades, including being named The Best Place to Work in Travel at the 2022 TTG Travel Industry Awards, placing in the Sunday Times Best Places to Work list 2023 (Large Company), as well as being the first travel company to be awarded the Queen's Award for Enterprise in the Innovation category!
We are expanding at a phenomenal rate - on the back of our record year in terms of revenue (over £930m) - and are looking for outstanding individuals to join our dedicated Head Office team to help the company continue to flourish.