Field Technician - Education
Our client is a fast growing education technology provider, delivering managed IT services to over 500 school and Multi-academy Trust clients across the UK.
Benefits
- Additional leave
- Car scheme
- Company events
- Company pension
- Cycle to work scheme
- Employee assistance programme
- Profit sharing
- Referral programme
- Sick pay
What you'll do:
- Make regular visits to client schools to provide effective on-site responses to a range of IT networking and end user support requests
- Use robust and developing knowledge to support across IT services and technologies, including Microsoft, Google and Apple platforms
- Process and escalate incoming requests for support both on site and remotely via the helpdesk
- Participate in project work at client sites, with the potential for developing the direction and scope of these projects in the future
- Work closely with expert Account Managers to provide holistic technical support and consultancy for valued clients in schools.
What you'll need to succeed:
- Around 3 years' demonstrable experience in IT support services or consultancy
- Practical working knowledge of firewalls and HP Aruba switches in the Education or Public sectors ideally
- Windows AD, Microsoft Office 365 and Azure AD,
- MS InTune device management
- Well-developed network troubleshooting skills
- Knowledge of LAN & WAN technologies
- Some VMWare and Microsoft Hyper-V experience (desirable)
- Some experience in recent Microsoft Server 2016-2019 builds
- Experience with Google Workspace For Education (desirable)