Job Title: Hospitality Lead
Job Overview: BramahHR are seeking a dynamic and motivated individual to fill the role of Hospitality Lead at [Company Name]. The Hospitality Lead will play a crucial role in overseeing the café operations, ensuring exceptional customer experiences while meeting key performance indicators (KPIs) and targets.
Roles and Responsibilities:
- Run the café operations with a focus on delivering exceptional experiences for all customers and guests.
- Ensure that KPIs and targets are consistently met or exceeded.
- Maintain a safe, clean, and secure environment for both team members and visitors.
- Uphold stringent standards in service, food safety, and hygiene, training the team accordingly.
- Actively engage with customers, creating memorable moments and addressing their feedback.
- Facilitate a culture of continuous improvement within the team by celebrating successes and learning from critiques.
- Effectively manage team members, ensuring they are in the right positions, at the right times, and adhering to expected standards of behaviour.
- Collaborate with the Hospitality Manager to identify areas for improvement and implement strategies for enhancement.
- Foster a passion for service, great food, and fun among team members.
Qualifications:
- Previous experience in hospitality or customer service roles is preferred.
- Strong leadership skills with the ability to lead by example.
- Excellent communication and interpersonal abilities.
- Proven track record of achieving and exceeding targets.
- Ability to work in a fast-paced environment and remain calm under pressure.
- Knowledge of food safety and hygiene standards is advantageous.
- A passion for delivering exceptional customer experiences.