Summary
As our Internal Communications Channels Officer you'll have a fantastic opportunity to support the way we communicate with the thousands of staff and volunteers who do so much to look after the beautiful places and spaces in our care.
In this hands-on, multi-tasking and high energy role, you'll be responsible for developing, maintaining and implementing effective internal communication channels to allow the right messages to get to our teams in the right way.
If you're creative, full of energy with a can-do attitude, have a love of all things internal communications and engagement, and like to test and learn then please read on.
With a full-time (37.5 hours per week) salary of £26,832.00, working 30 hours per week gives a pro-rata salary of £21,465.60.
What it's like to work here
You will be part of an internal communications network that includes our national team and regional consultants. We're a close-working unit who support each other in working across all parts of the Trust's strategy. Our approach is values-driven and focused on achieving a clear set of goals that define a high-performing internal communications team.
While many of our team are based around our national offices in Swindon and spend time working there, we're a national network who do much of our teamwork virtually and connect with people all over the Trust. Your contractual location will be our Swindon offices, however there will be an opportunity to explore and agree hybrid working arrangements which could include some home working as well as working out of Trust offices in other parts of the country. Wherever you're based, some travel will be needed to attend occasional face-to-face team meetings and to connect with Trust people and places.
What you'll be doing
You'll be reporting to a Senior Internal Communications Manager and supporting the wider Internal Communications team. This role is about balancing the National Trust's current needs, with what will be right for our internal audiences in the future. You'll focus on maintaining what we currently have in place, but also support projects to improve our internal channels. You'll share your insight and knowledge to continually improve the effectiveness of communications.
You'll be editing and publishing content on our intranet, ensuring that it's always consistent, accurate and on brand; this will also involve you supporting the continued development project of our intranet – for this, you'll be working closely with our project team, plan implementation and support the migration of content onto SharePoint. Additionally, you'll be managing end to end channel processes and highlight to the team when deadlines are approaching. As well as this, you'll also be maintaining both our digital and hard copy channels, whilst always looking at ways to improve our delivery and effectiveness.
You'll be working collaboratively with our fellow Channels Officer on a combined planning approach; continually looking at ways to improve our understanding of our audiences and client communication needs as well as ways we can improve our channels, messages and content. This role is also about building fantastic professional relationships with a variety of internal clients; as although you'll be part of our central Internal Communications team, we're building a network of communicators across the Trust and you'll be an important part of this. You'll be supporting clients with their content needs (managing, creating and publishing), as well as advise clients and the team on best practice use in all forms of media communication and collaboration. You'll also build strong relationships around the central office to help us share and maximise the impact of great content across the organisation. With this in mind, you'll need to be able to build strong relationships and have the ability to offer advice and guidance.
Who we're looking for
To be successful in this role, you'll need to be/have;
- Customer focussed with a good knowledge of usability and accessibility best practice
- Experience of copywriting and editing engaging content for a variety of channels
- Attention to detail
- Organisational and planning skills
- Innovative and able to find creative solutions
- Knowledge of editorial style and publishing processes in an online environment
- An understanding of web tools and applications
- The ability to write and present content in different ways to suit big audiences
The package
The National Trust has the motto ‘For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.