At Calisen, we are dedicated to owning and managing essential energy infrastructure assets that promote smarter energy for everyone.
Through our smart metering, installation, data services, EV charging infrastructure, and electrification of heat, we're fostering a more sustainable future. Our core business values drive us to bring smarter energy solutions to all. With growth and development happening across all sectors of our business, we now have a fantastic opportunity for you to join us as a Customer Service Advisor within our dynamic Data Services team.
About the Role
As a Customer Service Advisor at Calisen, you'll be at the heart of the action, managing calls from suppliers and customers while championing excellent customer service. Your mission will include collecting meter readings, scheduling appointments, and coordinating with various departments to resolve any challenges that come your way. Additionally, you'll handle administrative tasks such as generating customer letters on our internal systems.
This is not just a job – it's a permanent, full-time opportunity where you'll work 37.5 hours per week, Monday to Friday, between the hours of 12pm and 8pm. Enjoy the flexibility of a hybrid work setup, allowing you to work from home while still experiencing the camaraderie of our Wigan call centre at least two days a week. You'll earn a competitive salary of £23,400 per annum.
What we are looking for
- Good level of education (minimum GCSE level including English & Maths or equivalent).
- Excellent telephone manner.
- Experience working in a fast-paced environment, with previous customer service experience (ideally telephone based making outbound calls or customer facing) being advantageous.
- Computer literate with the ability to operate Microsoft Office.
- Excellent communication and interpersonal skills, with the ability to work as part of a team and using own initiative.
- Good organisational and administrational skills.
What We Offer
- Annual salary review.
- Generous holiday allowance: 30 days, increasing to 33 days with service (inclusive of Bank Holidays).
- Company sick pay.
- Enhanced maternity and paternity pay.
- Pension plan.
- Membership to our HealthShield benefits programme, offering discounts on everyday essentials and leisure activities, and health-related expense claims.
- Access to a 24/7 Employee Assistance Plan Helpline.
- Free on-site car parking with electric vehicle charging points at no extra cost.
- Opportunities for professional growth and progression within a market-leading, rapidly expanding company.
Calisen is a proud Real Living Wage employer, committed to fair and competitive pay that reflects the true cost of living. We believe in the inherent value of our colleagues and strive to enhance their well-being, fostering a positive and thriving workplace.
We are dedicated to providing a diverse, equitable, safe, and inclusive environment. The diversity of our teams strengthens our business and relationships with our customers. We welcome applications from individuals of all ages, genders, races, religions, beliefs, sexual orientations, marital statuses, neurodiversities, and physical abilities.
As a Disability Confident Employer, we are happy to consider any reasonable adjustments candidates may need during the recruitment process. You will be asked if you require any adjustments during your application.
Please note that all successful applicants will undergo relevant employment reference, background, financial, and criminal record checks appropriate for the role offered.
Apply now to start your adventure with Calisen and make a real difference in smarter energy solutions!