A well-established market leader that is an expert in the design and manufacture of high-performance products, catering for the demanding applications of a wide diverse span of industries is looking for an Internal Sales Administrator to join the team in Wetherby.
This is a key role that supports the team by managing administrative tasks, processing orders, and driving growth within existing house accounts. This role ensures seamless communication across multiple departments, including (but not limited to) Finance, Technical, Purchasing, Planning, Production, Dispatch (Logistics), to deliver exceptional service to customers.
What you'll do as Internal Sales Administrator:
- Accurately process customer orders using Salesforce.
- Ensure all orders are entered, confirmed, and followed up with customers promptly, and addressing client driven schedule requests.
- Coordinate with production and logistics teams to ensure timely delivery of orders.
- Handle incoming customer enquiries via phone, email, or other communication channels.
- Provide detailed information on product availability, pricing, and lead times.
- Resolve any issues related to orders, deliveries, or payments efficiently and professionally.
- Assist the team with preparing quotes, proposals, and contracts.
- Maintain and update customer records, tracking interactions and identifying growth opportunities.
- Support the preparation of reports, forecasts, and other documents.
- Build and maintain strong relationships with key contacts within existing house accounts.
- Regularly review account performance, identifying opportunities for upselling or cross-selling products and services.
- Proactively reach out to customers with promotions, new product offerings, or solutions that align with their business needs.
- Help to keep a high level of quality information in Salesforce, thereby maintaining accurate records of customer interactions, transactions, and activities for the team
- Communication bridge with planning to help communicate product availability for key accounts.
We're looking for an Internal Sales Administrator with:
- Proven experience in sales administration, account management, or a related role.
- Solid proficiency in Salesforce and MS Office (Word, Excel, Outlook).
- Strong organisational and multitasking skills with a keen attention to detail.
- Excellent communication and relationship-building skills, both written and verbal.
To apply for this role as Internal Sales Administrator, please click apply online and upload an updated copy of your CV.
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