Job Title: Technical Account Manager
Location: North London (Hybrid Working)
Are you a customer-focused technical support engineer who has transitioned to account management? Do you thrive in a dynamic Managed Service Provider (MSP) environment? If so, we have an exciting opportunity for you!
About Us
My client provides Cloud and Infrastructure solutions to their clients. Their London office is seeking a Technical Account Manager to join our expanding team. We pride ourselves on fostering a collaborative, hybrid work environment that emphasises growth, flexibility, and innovation.
The Role
As a Technical Account Manager, you will be responsible for managing and nurturing relationships with their London-based clients. You'll act as a trusted advisor, helping clients maximize their technology investments and supporting them with their Cloud and Infrastructure needs. This role offers the opportunity to work with a majority of their London client base, providing both on-site and remote account management.
Key Responsibilities
- Serve as the primary point of contact for a portfolio of London-based clients, managing and nurturing client relationships.
- Develop a deep understanding of each client's technology needs, goals, and challenges, and ensure our solutions are aligned.
- Provide expert advice on Cloud and Infrastructure services, troubleshooting and technical guidance as needed.
- Work collaboratively with the technical support and engineering teams to ensure timely and effective resolution of client issues.
- Identify new opportunities within existing accounts to drive additional revenue.
- Regularly report on client status, satisfaction, and growth opportunities.
Ideal Candidate Profile
- Minimum 5 years' account management experience within an MSP environment.
- Proven track record managing accounts with a focus on Cloud and Infrastructure services.
- Strong technical foundation with a genuine passion for customer service and client success.
- Ability to translate technical details into client-friendly solutions and value propositions.
- Excellent communication, relationship-building, and problem-solving skills.
What We Offer
- Competitive Base Salary: £45,000 - £55,000 per year
- Commission: Performance-based earnings potential on top of the base salary
- Hybrid Working: Flexibility to work both remotely and in the HQ London office
- Professional Growth: Access to ongoing training and career development opportunities
- Comprehensive Benefits: Including pension, financial supported certifications, 25 days annual leave, team events,, team orienated working environment and more
This is a fantastic opportunity to join a rapidly growing MSP where you can make a significant impact on client success while advancing your own career. If you're a customer-focused Technical Account Manager with MSP experience, send me your updated CV for a great opportunity not to be missed!
Apply Today and be part of a team that's redefining managed services!